When the practice is closed the phone automatically diverts to St Helens Rota Out-of-Hours Emergency Service.

Out of Hours Service

Between 18:30 and 08:00 Monday to Friday, and all day at weekends and on Bank Holidays, your call will be redirected to the NHS 111 service.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Enhanced Access

Additional access to primary care services on weekday evenings and a Saturday, are now available.

There are a range of clinicians and services on offer providing both face to face and telephone appointments.

Where and when?

Appointments are available at Lowehouse HCRC St Helens Merseyside WA10 2HU. You will be advised of the location at the time of booking. Any patient registered at our practice can be booked into an appointment subject to availability.

• Monday 17:00-20:00 (ANP & Pharmacist Appointments)
• Tuesday 16:00-20:00 (ANP & Pharmacist Appointments)
• Wednesday 16:00-20:00 (ANP & Pharmacist Appointments)
• Thursday 16:00-20:00 (ANP & Pharmacist Appointments)
• Friday 17:00-20:00 (ANP & Pharmacist Appointments)
• Saturday 09:00-12:00 (GP Face to Face Appointments)
• Alternate Saturdays 09:00-17:00 (ANP Face to face Appointments)
• Alternate Saturdays 09:00-17:00 & 13:00-17:00 (Pharmacist Appointments)

Please note Weekday ANP appointments will be held remotely in September, moving to Face to Face in October 23.

How do I book?

Please call the Practice and ask for an evening or weekend appointment. The member of staff will try to book you in at a time/day that suits you.

Please note appointments are subject to availability.

To cancel an appointment please contact the Practice, or if out of hours please contact 01744 624447.

Protected Learning Time

• Thursday, 22nd February 2024
• Thursday, 21st March 2024
• Thursday, 25th April 2024
• Thursday, 23rd May 2024
• Wednesday, 26th June 2024
• Wednesday, 24th July 2024
• Wednesday, 25th September 2024
• Thursday, 24th October 2024
• Thursday, 28th November 2024

Other Local NHS services

There are multiple routes where patients can access medical treatment and care in St Helens, these are;

• Local pharmacies for care at the chemist
• The NHS Website – www.nhs.uk. All you need to do is enter a postcode and you’ll find your nearest services, their opening hours, and how to contact them. You can also look at signs and symptoms of your medical conditions as well as see what treatment you can purchase over the counter.

St Helens Urgent Treatment Centre

The Millennium Centre, Corporation Street, Saint Helens WA10 1HJ Opening times: Monday to Saturday 07:00-22:00 and  Sundays 09:00-22:00 for:

• Minor cuts or wounds
• Sore throats
• Suspected simple fractures
• Bites or stings
• Rashes and  allergic reactions
• Prescribed medication (subject to assessment)
• Minor burns or scalds
• Coughs and colds
• Muscle  or joint injuries (eg. sprains and strains)
• Earache
• Eye injuries and infections
• Emergency contraception

There is a dedicated X-ray Unit on site.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.