At Marshalls Cross Medical Centre, we are excited to share the great news from Week 3 of our new online triage system, Patchs. Since its introduction, Patchs has proven to be an outstanding tool in helping us streamline our services and improve patient access. Thanks to this innovative system, we’re already seeing impressive results and receiving glowing feedback from our patients.
Enhanced Our Patients Access to Appointments
One of the key benefits of Patchs is its ability to provide patients with quicker access to appointments. By allowing patients to submit their concerns online, we have been able to triage cases more efficiently and offer more timely appointments. This has significantly reduced waiting times for non-urgent consultations, giving patients faster access to the care they need.
In Week 3, the number of available appointment slots has increased, and we’ve seen a remarkable decrease in patient wait times. Patients can now access the care they need without unnecessary delays, thanks to our Teams seamless process of sorting and prioritising cases based on urgency. Please see below a document with the figures from Week 3.
Positive Patient Feedback
We’ve been thrilled with the positive reviews from our patients, who have found Patchs to be intuitive, user-friendly, and incredibly helpful. Here’s what some of our patients have had to say:
- “Very good, very easy to use and. Superb to understand, very clear and precise.”
- “First time using, was simple and straightforward.”
- “I could tell the system exactly what I wanted to discuss today.”
- “Five Star – Excellent.”
These testimonials speak volumes about how Patchs and how it is making a difference in our patients’ experience, as well as helping us to meet their needs in a more timely and efficient way.
Some Changes We Made
Following patient feedback and to further enhance the patient experience, we’ve made important improvements to the Patchs online triage system. We’ve increased the number of appointment slots available for requests, giving patients greater flexibility and quicker access to the care they need.
Additionally, we’ve streamlined the process by removing some of the long-winded questions, making the submission process faster and more straightforward. These changes help reduce the time patients spend completing their requests, allowing them to quickly provide the necessary information and receive timely care without unnecessary delays. We’re committed to making the process as efficient and patient-friendly as possible.
Looking Ahead
As we move into Week 4, we are committed to further refining Patchs to make it even more effective for our patients. Our goal is to ensure that every patient has a smooth experience when accessing care, and we’ll continue to monitor feedback to make any necessary improvements.
We want to extend a huge thank you to all our patients for embracing this new system and helping us create a more efficient, patient-centred service.
Stay tuned for more updates as we continue to innovate and improve the way we deliver care!
Marshalls Cross Medical Centre Team – Committed to Your Health, Every Step of the Way.
