Marshalls Cross Medical Centre is celebrating another successful week of its Total Online Triage system as it wraps up week six. The innovative service continues to make a positive impact on both patients and staff, with overwhelming feedback from patients highlighting the convenience and efficiency of the system.
The Total Online Triage service, which allows patients to submit their symptoms and concerns online before seeing a doctor, has been praised for reducing wait times and ensuring that medical professionals can address issues with a targeted approach. This service has been particularly beneficial for patients seeking timely medical advice, as it offers the opportunity to receive a response without needing to make an in-person appointment or wait on the phone for extended periods.
Patients who have utilised the system this week have shared glowing reviews, with many commenting on how easy and accessible the process has been. One patient mentioned, “Brill, very polite, prompt on return call.”
Another patient added, “Just received by far the best service by the NHS. Put a Patchs in, got a telephone call with a pharmacist. Rang me within the hour, switched to video call, looked in my throat, prescribed antibiotics and then told me the antibiotics will be delivered by 8pm. Honestly, that was faster than any private practice can offer. A* Marshalls Cross!”
The feedback from week 6 further underscores the positive reception to the Total Online Triage service has received since its launch. Staff members at Marshalls Cross Medical Centre continue to monitor and refine the system based on patient input, ensuring that the service remains efficient, user-friendly, and reliable.
Dr Jennifer Glover, GP at Marshalls Cross said, “Working as a GP, I can see the value of implementing the total triage system within our surgery. By assessing all patient enquiries before scheduling appointments, we can prioritise care based on clinical need, ensuring urgent cases are addressed promptly whilst routine concerns are managed efficiently. This approach ensures we can dedicate more time to manage complex cases and optimise our workload. It also empowers patients to articulate their needs upfront, often with support from digital tools, which can streamline communication and improve our assessments. Ultimately, total triage is designed to enhance patient access, boosts practice efficiency and help us to deliver higher quality care amidst growing demand.”
As the Total Online Triage service continues to grow in popularity, Marshalls Cross Medical Centre remains committed to providing accessible healthcare options that meet the needs of its diverse patient community. The team is excited to see even more patients take advantage of this forward-thinking service in the weeks to come.
We would like to remind patients if they have any issues using this system or if they feel they need any additional support using Patch’s they can continue to ring the practice on 01744 624806, where a patient care advisor will be on hand to help.
For more information on the Total Online Triage service, or to submit your symptoms, visit the Marshalls Cross Medical Centre Patchs site today: Patchs.
Marshalls Cross Medical Centre Team – Committed to Your Health, Every Step of the Way.
